Questions before take-off.

Start as early as you can. Many routes need 8–16 weeks for vaccinations, laboratory tests and permit windows. Australia and other complex destinations can take considerably longer.

We build routes worldwide. The destinations we handle most often are the United States, Canada, the United Kingdom, Europe, Australia, the United Arab Emirates, South Africa and Georgia — but if your country is not on that list, ask us and we will check the airline and the rules.

Yes, for most destinations. If a pet is vaccinated against rabies before it is microchipped, many authorities will not accept that vaccination and it has to be repeated, restarting the timeline.

It is a blood test measuring rabies antibodies after vaccination. Rabies-free and rabies-controlled destinations use it to confirm the vaccination worked. The sample must be drawn at the right interval and sent to an approved laboratory, and many countries then require a waiting period counted from the sample date.

We select pet-friendly routes and carriers, fit an IATA-compliant crate and prepare your pet before departure. Airline procedures vary, so we review every connection, aircraft type and seasonal restriction on the route.

Sedation is generally advised against for air travel, and many airlines will refuse a sedated animal. Altitude affects breathing and temperature regulation, and a sedated pet cannot right itself if the crate shifts. Crate familiarisation is the better preparation.

Yes. We measure your pet, size and source the correct IATA-compliant crate, fit it out with bowls, bedding and labelling, and give you a crate familiarisation plan for the weeks before travel.

Yes. We can guide import requirements, arrival handling and onward transport. Share your departure country and preferred date so we can check the route.

Yes — cats travel with us regularly, and our pet hotel has a separate cat wing with individual suites away from the dogs.

Up-to-date vaccinations and recent parasite treatment, plus their usual food and a familiar blanket. Send us their veterinary records when you book and we will tell you if anything is due.

Yes. Medication is administered by our veterinary team on the schedule you give us, and recorded each day.

Yes — photos and videos of meals, exercise and how they are settling, sent to your WhatsApp wherever you are.

Reception is open Mon–Sun 8:00am–6:30pm, with in-house cover for emergencies between 7:00pm and 7:00am.

Yes. Our pet transport van runs between homes, the clinic and Entebbe airport.

It depends on the destination, your pet's size, the airline and how much documentation is required. Send us the destination and rough dates and we will come back with a written quote.